Cut through the noise and think like a strategist. Mental models, strategy frameworks, and decision tools to help you grow smarter, faster.

MACJ Writing Process
Jonathan Lo Jonathan Lo

MACJ Writing Process

The MACJ process separates writing into four sequential roles: the Madman generates ideas, the Architect builds structure, the Carpenter drafts, and the Judge refines. Work through them in order, and the blank page stops being intimidating. I've used this for everything from short emails to my first business book, and it changed how much I produce and how good the result is.

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The Five Stages of Customer Awareness
Jonathan Lo Jonathan Lo

The Five Stages of Customer Awareness

There are Five Stages of Customer Awareness: the progression a potential customer makes from not recognizing a problem to becoming deeply familiar with a specific product. The five stages are Problem Unaware, Problem Aware, Solution Aware, Product Aware, and Most Aware. Understanding where a customer sits in this progression is essential, because effective marketing does not just promote a product. It helps people recognize their own challenges, discover that solutions exist, and identify a specific product as the right one for them.

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How to Keep People Interested
Jonathan Lo Jonathan Lo

How to Keep People Interested

Keeping people interested is not about constant promotion. It is about delivering the right kind of value at each transition in the customer's journey. There are five key moments where interest grows or fades, each tied to a distinct customer need: inspiration, confidence, clarity and ease, satisfaction, and a sense of purpose. Brands that understand and respond to these needs move customers forward sustainably, without losing trust along the way.

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The Marketing Funnel Demystified
Jonathan Lo Jonathan Lo

The Marketing Funnel Demystified

The marketing funnel maps the six stages every customer travels through, from Unawareness to Advocacy, giving marketers and business owners a shared language for diagnosing where attention is growing or fading. Critics call it too simple, but a model doesn't need to capture every nuance to be useful. It needs to help you see more clearly, and this one does.

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How Marketing Can Inspire, Motivate, or Prey
Jonathan Lo Jonathan Lo

How Marketing Can Inspire, Motivate, or Prey

Have you ever encountered a brand that made you feel like a better version of yourself, not just sold you something? Marketing exists on a spectrum. Bad marketing preys on psychological triggers, good marketing motivates by connecting real solutions to real needs, and great marketing inspires by making customers feel capable of becoming a better version of themselves.

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What Marketing Actually Is (and Where It Came From)
Jonathan Lo Jonathan Lo

What Marketing Actually Is (and Where It Came From)

Marketing is the intentional process of moving people through their decision journey by aligning what they need with what a business can uniquely provide, not simply advertising, branding, or persuasion. It has evolved through distinct eras: the production and product concepts of the early 1900s, the sales concept of the 1950s, the customer-first marketing concept of the 1990s, and today's societal marketing approach. Together, these shifts show a steady move toward deeper understanding of the people businesses serve.

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Risk/Reward Matrix
Jonathan Lo Jonathan Lo

Risk/Reward Matrix

The Risk/Reward Matrix helps leaders evaluate opportunities by comparing potential payoff with the level of risk. It categorizes projects into four types: Oysters (high risk, high reward), Pearls (low risk, high reward), White Elephants (high risk, low reward), and Bread and Butter (low risk, low reward). By scoring and plotting initiatives on these two dimensions, organizations can see where to invest, scale, or divest, creating a balanced portfolio that blends innovation, growth, and stability.

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Eisenhower Matrix
Jonathan Lo Jonathan Lo

Eisenhower Matrix

The Eisenhower Matrix is a time management framework that helps you prioritize tasks by evaluating two dimensions: urgency and importance. It divides your work into four categories: Do (urgent and important), Schedule (important but not urgent), Delegate (urgent but less important), and Delete (neither urgent nor important). By listing tasks, scoring them for urgency and importance, plotting them into these quadrants, and building an action plan, you can reduce reactivity, focus on high-value work, and make more intentional use of your time.

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BCG Matrix
Jonathan Lo Jonathan Lo

BCG Matrix

The Boston Consulting Group (BCG) Matrix is a portfolio management framework that helps organizations allocate resources and prioritize investments across their business units. It maps products on two dimensions: market growth rate and relative market share, categorizing them as Stars, Cash Cows, Question Marks, or Dogs. By clarifying which areas drive growth, generate cash, or consume resources, the BCG Matrix helps leaders balance short-term profitability with long-term strategic investment.

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2x2 Matrix
Jonathan Lo Jonathan Lo

2x2 Matrix

The 2x2 Matrix is a simple but powerful framework for making complex decisions. By identifying two key variables, labeling each axis clearly, and naming the four quadrants to capture their meaning, you can visualize tradeoffs and uncover insights that lead to better choices. The process turns complexity into clarity and helps you move from analysis to action.

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